You'll have seen the headlines by now. Coles is moving close to 1,000 corporate roles to Accenture's Mumbai operation. Qantas is reportedly negotiating a similar deal for up to 1,000 of its own.
Two of Australia's biggest brands, landing on the same answer within months of each other: a lean cost base doesn't live onshore anymore.
— THE PART THAT GETS MISSED
Here's what the headlines leave out.
Coles and Qantas chose India for one reason above the rest. Volume. When you're moving a thousand roles in a single decision, you need a labour market large enough to absorb that overnight.
But the only real gap between Coles and you is a procurement team and a multi-year contract with a global consultancy. You don't need either.
You need Fiji.
— WHY BUSINESSES LOOK OFFSHORE
For most of the businesses we talk to, it comes down to one of two things.
01 / COST
The cost of hiring locally has started to slow growth, with each new role adding pressure to the budget well before it adds capacity.
02 / PEOPLE
Good, reliable people have become hard to find and harder to keep.
Often, it's both. And outsourcing to Fiji solves both of those problems while maintaining Australian quality standards. Here's how.
Save up to 70% on staffing costs.
A dedicated Fiji-based team member typically costs 60 to 70% less than the equivalent local hire. On average, you can expect to save around $45k per year per role.
No discounts on quality.
Cutting salary costs doesn't mean cutting quality. Those savings are just the difference between what a role costs here and what the same standard of work costs when you're not competing in the Australian labour market.
Same working hours.
Fiji sits at UTC+12, one to two hours ahead of the Australian mainland depending on daylight saving, so your team is online when your business is.
Same language, same warmth.
Fijian English is clear, warm, and consistently well-received by Australian customers, offering a genuine voice quality advantage over other offshore destinations.
Dedicated to your business.
Every new hire works exclusively for you, the same as their local counterparts, as a genuine extension of your team.
Coles and Qantas have proven that the offshore model is worth serious consideration for long-term growth, but they were forced to build it to solve for scale.
You get to build it to solve for fit.
Book a 15-minute consultation call with one of our Managing Directors to learn how a co-sourced remote team could transform the operational and financial health of your business.
